Terms of sale
TERMS OF SALE
Last updated: August 2026
These Terms of Sale ("Terms") govern all purchases made through www.soliraworld.com ("Website"), operated by SOLIRA, an Entrepreneur Individuel registered in France.
By placing an order on this Website, you confirm that you have read, understood and accepted these Terms of Sale.
1. Seller Information
Business Name: SOLIRA
Legal Status: Entrepreneur Individuel
Owner: Prabha Ellawala (usage name: Alarcon Lasarte)
SIREN: 890 947 302
SIRET: 890 947 302 00026
Registered Office:
6 Rue Jean Baptiste Potin
Bâtiment B
92170 Vanves
France
Email: support@soliraworld.com
Website: www.soliraworld.com
Business Activity: Design of ready-to-wear clothing under the SOLIRA brand, manufactured by a trusted partner workshop in Sri Lanka and sold online to consumers.
2. Products
Each Solira garment is produced in limited quantities.
While we make every effort to display colours and product details accurately, colours may vary slightly depending on your screen settings.
Due to the natural characteristics of linen and other natural fibres, slight variations in weave, texture or colour are normal and are not considered manufacturing defects.
3. Prices
All prices displayed on the Website are shown in Euro (€).
As SOLIRA operates under the French VAT exemption regime (Franchise en base de TVA), VAT is not charged.
Invoices include the statement:
"TVA non applicable, article 293 B du CGI."
Shipping costs are calculated separately during checkout and displayed before payment.
4. Orders
Once your order has been placed, you will receive an order confirmation by email.
Orders are accepted subject to product availability and successful payment.
SOLIRA reserves the right to cancel or refuse an order in cases of suspected fraud, payment issues or pricing errors. If payment has already been collected, it will be refunded.
5. Payment
We accept secure payment methods made available at checkout, which may include:
- Visa
- Mastercard
- American Express
- Apple Pay
- Google Pay
- Shop Pay
- PayPal
Payments are securely processed by our payment providers. SOLIRA does not store your complete payment card information.
6. Shipping
Orders are prepared in Paris, France.
Estimated delivery times:
France
Dispatch: 1–2 business days
Delivery: 2–5 business days
European Union
Dispatch: 1–2 business days
Delivery: 3–7 business days
United Kingdom
Dispatch: 1–2 business days
Delivery: 4–8 business days
Delivery times are estimates only.
SOLIRA cannot be held responsible for delays caused by customs clearance, strikes, weather conditions, carrier disruptions or other circumstances beyond our reasonable control.
Customers are responsible for any customs duties, import taxes or local charges that may apply outside the European Union.
7. Returns
We hope you love your Solira piece.
If you are not completely satisfied, you may return eligible items within 30 days of receiving your order.
Returned products must be:
- unworn
- unused
- unwashed
- in their original condition
- returned with all original tags attached
Items that do not meet these conditions may not be accepted.
8. Exchanges
We are pleased to offer exchanges, subject to product availability.
If your requested size or item is unavailable, you may choose a refund instead.
If you need help selecting another size, our customer care team will be happy to assist you.
9. Return Shipping Costs
Unless the product is faulty or the wrong item has been sent, customers are responsible for return shipping costs.
Where SOLIRA has made an error or a manufacturing defect is confirmed, SOLIRA will provide an appropriate solution and cover the reasonable cost of the return.
10. Refunds
Refunds are processed after the returned item has been inspected.
Approved refunds are issued to the original payment method.
Processing times may vary depending on your bank or payment provider.
11. Manufacturing Defects
If your order arrives with a manufacturing defect or you receive the wrong item, please contact us within 7 days of delivery at:
Following review, you may choose either:
- a replacement (subject to stock availability), or
- a full refund.
12. Product Care
To preserve the beauty and longevity of your garment, please follow the care instructions provided on the care label.
Damage resulting from improper washing, drying, ironing or general wear and tear is not considered a manufacturing defect.
13. Intellectual Property
All content on this Website, including but not limited to photographs, illustrations, graphics, logos, prints, designs, text, videos and trademarks, is the exclusive property of SOLIRA or its licensors.
No content may be copied, reproduced, distributed or used without prior written permission.
14. Limitation of Liability
Nothing in these Terms excludes or limits any rights that consumers have under applicable law.
Subject to those mandatory rights, SOLIRA's liability is limited to the value of the products purchased.
15. Governing Law
These Terms of Sale are governed by French law.
Any dispute arising from purchases made through this Website shall be subject to the jurisdiction required by applicable French and European consumer protection laws.
16. Contact
For any questions regarding your order or these Terms of Sale, please contact:
We aim to respond within 1–2 business days.